How do I know which department is responsible for each of the Bank's functions, products, and services?
Please see the online chart of "who does what."

What are the Bank's transaction hours?
Transaction hours for credit products and correspondent services are available online.

What is a docket number, and how do I find out what mine is?
A docket number is the unique number each member financial institution is assigned upon joining the Federal Home Loan Bank of Boston. You can find your docket number by searching for your institution in our online membership directory, or by contacting our Customer Service Department at customerservice@fhlbboston.com or 1-800-358-9709.